At msheavenstore.live, customer satisfaction is our priority. This Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed.
Items may be eligible for return within 7–14 days of delivery (unless otherwise stated). To qualify, products must be unused, in original condition, and in the original packaging. Proof of purchase is required for all return requests.
Certain items such as clearance products, gift cards, personalized items, or hygiene-related goods may not be eligible for return. Please review product descriptions carefully before purchasing.
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us. Customers may be responsible for return shipping costs unless otherwise specified.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and provide a suitable resolution.
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.
MSHeavenStore operates independently as a reseller of software and digital products. We are not directly affiliated, sponsored, or officially associated with any software developer or company mentioned on this site.
All product names, logos, trademarks, and brand names are the property of their respective owners. They are used strictly for identification, informational, and compatibility purposes.